Customer stories

Big problems fixed without the drama.

Real incidents show the difference between reacting to a failure and being ready for one. Client names and sensitive details are intentionally omitted.

Server failure · Disaster recovery

Failed host server, no lost data

The problem

A critical server suffered a memory failure and could no longer run the production workload reliably.

What RuknIT did

RuknIT brought the prepared disaster-recovery replica online, verified service continuity and kept the failed host out of production while the client obtained replacement RAM.

The result

The business continued on the DR environment without losing data. After the new RAM was installed, RuknIT tested the primary host and returned the workload in a controlled process.

Business application · Database recovery

A stopped database brought operations to a halt

The problem

A business-critical application became unavailable after its database services stopped and workstation connectivity no longer matched the server configuration.

What RuknIT did

RuknIT checked and corrected the database services, ODBC connectivity and application path, then tested user and tablet connections end to end.

The result

RuknIT restored access, returned users to the application and documented the recovery steps to shorten response time if a related issue appears again.

RuknIT

Contact

Tell us which system failed and what the business needs restored first.

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