FAQ
Straight answers about RuknIT support.
If your question is not here, send it through WhatsApp or the contact form.
What businesses does RuknIT support?
Small and medium businesses that need hands-on support across users, Microsoft 365, servers, networks, security, backup, CCTV and phone systems.
Do you provide remote and on-site support?
Yes. Remote support is available anywhere, and scheduled on-site service is available in Jerusalem, Tel Aviv, Mishor Adumim and Ma’ale Adumim.
Can you take over an existing IT environment?
Yes. We assess the current setup, document it, fix urgent risks and improve it in stages without forcing unnecessary replacement.
Do you manage Microsoft 365?
Yes. We support Exchange Online, users, licenses, permissions, MFA, migrations, mail security, SharePoint, OneDrive and Teams.
Which backup platforms do you support?
RuknIT works with Veeam, Acronis, NAS, Microsoft Azure, Amazon Web Services and Google Cloud, depending on the required design.
Do you provide cybersecurity monitoring?
Yes. Services can include Bitdefender endpoint protection, Wazuh SIEM/SOC monitoring, firewall security and operational alerts such as Telegram notifications.
Which network vendors do you work with?
We work across Cisco, Fortinet, Check Point, Aruba, Extreme Networks, HP switches, managed Wi-Fi, VLAN and VPN environments.
Can you help during a major outage?
Yes. We prioritize safe service restoration, protect data, communicate the current status and then address the root cause and prevention.
When is remote support available?
Remote availability and response times depend on the service agreement and urgency. Scheduled on-site work depends on location and the type of task.
How do we start?
Send a short description through WhatsApp or the contact form. We will review the request and tell you what information or access is needed next.
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